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Event Rental Policies

It is our pleasure serving you and your guests in this special way. To ensure you have an excellent experience, we would like to share these policies with you.

Party

FEES

  • Delivery fee of $50 for events located in our service area (Mooresville, Troutman and Statesville). A $0.99 milage fee (per mile) will be charged for deliveries outside of our service area. Delivery fee(s) are non-refundable.

  • Rush orders - Rental bookings placed 7 days or less prior to event date are subject to a 20% rush booking fee or $50, whichever is greater.

  • Late fees - the full rental rate for each item or daily package rate not returned for each additional day with a one-day grace period. Furthermore, if full balance is not paid on or before the start of the rental period, a late fee of $50 will be added to charges.

  • $25 booking change fee if a client has changed their order more than 3 times

  • After hours surcharge of $125 (for deliveries/retrievals between 10pm and 8am)

  • Exact time requested: $50 (All deliveries will be made within a 2-hour booking window appropriate for your event and its start time

  • If delivery and/or pickup attempt is made within the allotted time but we are unable to access the venue or an onsite contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup.
     

BOOKINGS

  • All bookings require a non-refundable deposit, signed contract and acknowledgement that you have read the Event Rental Policies

  • All rentals must be finalized at least 30 days prior to the event date with payment in full.

  • Anything rented less than 30 days prior to the event requires full payment.

  • Bookings under $100 require full payment.

  • In the event the booking is canceled prior to 30 days you will forfeit the non-refundable deposit. If the cancellation is within 30 days of the event, you are responsible for 100% of the rental agreement.

  • A quote does not guarantee the availability of any items on your quote until signed agreement and deposit are received.

  • Payments shall be accepted by cash, check, Visa, MasterCard, Discover, or American Express.
     

CHANGES AND CANCELLATIONS

  • Items may be swapped for other items of equal or greater value. An additional deposit may be required.

  • If any changes occur, the invoice is revised and requires client signature for approval.

  • Any canceled item(s) will result in a loss of deposit paid on those specific item(s).

  • If booking is canceled within 30 days of the agreed-upon event date no refund of deposit or final payment shall be given.

  • Items may be added up until a week prior to your event date. An additional deposit/payment may be required.
     

RENTAL PERIOD

  • Our rental rates are based on 24-hour windows. 

  • Any rental requests for an extended period of time (longer than 3 days) may be eligible for an extended rental discount.
     

DELIVERY

We are located in Troutman, NC and deliver primarily in our service area of Mooresville, Troutman & Statesville. Delivery will be included in your quote and will increase if out of service area. Delivery fees include:

  • Mileage, time, and labor involved in packing the delivery vehicle prior to your event;

    1. Driving to the event location;

    2. Delivering all rental items on your order;

    3. Setting up all large furnishings and tables (attaching legs); installing backdrops;

    4. Driving back to the MT's storage;

    5. Returning to your venue to pick up rental items at the end of your event;

    6. Driving back to the MT's storage;

    7. Time and labor to unload the delivery vehicle and place items back into our storage.

    8. Mileage is based on the mileage from our studio to your event location for both delivery and retrieval.

Delivery fees assume the rental items are being placed in one level area within 30 feet from the delivery vehicle.  Failure to notify us of delivery conditions may result in additional delivery fees including:

  • Delivery or pick-up of orders that are further than 30 feet from the delivery vehicle;

  • Delivery involves carrying items up or downstairs;

  • Delivery or pickups made outside our regular business hours of 8:00 AM to 10:00 PM.

Other important delivery policies:

  • We require a 2-hour window of time to deliver items and a 2-hour window of time to arrive for pickups.

  • No guests seated in chairs, sofas, or benches;

  • Any deliveries and/or pickups requiring a smaller window of time including an exact arrival time are subject to a $50 fee.

  • Tables fully wiped down and clear of all flowers, décor, linens, glassware, china, and flatware.

  • Smaller rental items MUST be packed in their original packing and gathered in one location.

  • If event space is not ready for delivery or your event runs over time and rental items are not ready for pickup at the agreed-upon time, your credit card will be charged $75 for every 15 minutes of waiting time.

  • Your venue is unattended and no one is available to sign for delivery;

  • If a delivery and/or pickup attempt is made within the allotted time but we are unable to access your venue or an onsite contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup. This includes:

    • Venue doors are locked/not accessible;

    • Rental items are not found/not in one central location.

    • Additionally, rental items will NOT be delivered to an outdoor location to be left in the rain. A backup rain plan such as a tent or other covered/indoor area must be established in advance. MT Event Rentals reserves the right to cancel the delivery without prior notice should an adequate location not be available.

If any of the above procedures are not followed, your credit card on file will be charged accordingly.

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USE OF RENTALS OUTDOORS

  • MT Event Rentals items may be used outdoors in uncovered, open spaces as long as there is no chance of inclement weather.

  • Rentals may NOT be left outdoors overnight no matter what the forecast calls for.

  • We do require all clients to have a backup rain plan in place to ensure a smooth event and to protect our vintage and one of a kind rentals.

  • Backup rain plans may include: a tent with walls (and/or flooring depending on the items rented) or an indoor space.

  • Rental items will NOT be delivered to an outdoor location to be left in the rain.

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